Terms of Service

By accessing and using HakunaSolar's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

HakunaSolar is a registered solar energy company operating in Nigeria, specializing in:

• Solar panel installation and maintenance
• Solar energy system design and consultation
• Solar equipment sales (panels, inverters, batteries)
• Wholesale solar products distribution
• After-sales support and warranty services

Solar Installation Services

• Site assessment and energy audit
• Custom solar system design
• Professional installation and commissioning
• System monitoring and maintenance
• Performance optimization

Product Sales

• High-quality solar panels from trusted manufacturers
• Inverters for residential and commercial applications
• Battery storage solutions
• Solar accessories and mounting systems
• Monitoring and control equipment

All quotations provided by HakunaSolar are:

• Valid for 30 days from the date of issue
• Subject to site inspection and technical feasibility
• Inclusive of applicable taxes unless otherwise stated
• Based on current market prices and may change
• Conditional upon final engineering assessment

Installation Projects

• 50% deposit required upon contract signing
• 30% payment upon delivery of equipment
• 20% final payment upon project completion
• Payment methods: Bank transfer, cash, mobile money

Product Purchases

• Full payment required before product delivery
• Wholesale orders: 50% deposit, balance on delivery
• All payments in Nigerian Naira unless agreed otherwise

HakunaSolar commits to:

• Complete installations within agreed timeframes
• Provide professional workmanship and quality materials
• Ensure all installations comply with local regulations
• Deliver products in good condition and on schedule
• Provide system commissioning and user training

Delays may occur due to weather conditions, permit approvals, or unforeseen circumstances beyond our control. We will communicate any delays promptly.

Product Warranties

• Solar panels: 25-year performance warranty
• Inverters: 5-10 year manufacturer warranty
• Batteries: 2-10 year warranty depending on type
• Mounting systems: 10-year structural warranty

Installation Warranty

• 2-year comprehensive installation warranty
• Free maintenance visits during warranty period
• Performance monitoring and troubleshooting
• Replacement of defective components

Customers are responsible for:

• Providing accurate property and energy consumption information
• Ensuring site accessibility for installation teams
• Obtaining necessary permits and approvals where required
• Making timely payments as per agreed terms
• Providing safe working conditions for our technicians
• Reporting system issues promptly
• Following operating and maintenance guidelines

Project Cancellations

• Cancellations before equipment procurement: 10% administration fee
• Cancellations after equipment delivery: 25% restocking fee
• Cancellations after installation begins: No refund available
• Force majeure cancellations will be handled case-by-case

Product Returns

• Unopened products: 7-day return policy
• Defective products: Full refund or replacement
• Custom-ordered items: Non-returnable
• Return shipping costs borne by customer unless defective

HakunaSolar's liability is limited to:

• The contract value of the specific project or product
• Direct damages only, excluding consequential losses
• Warranty coverage as explicitly stated in agreements
• Replacement or repair of defective products/services

We are not liable for damages due to force majeure, customer negligence, unauthorized modifications, or normal wear and tear.

All content on our website, including designs, system specifications, and documentation, is the intellectual property of HakunaSolar. Customers may not:

• Reproduce or distribute our proprietary designs
• Use our brand name or logo without permission
• Share technical specifications with competitors
• Reverse engineer our system designs

Customer information is handled in accordance with our Privacy Policy. We may use customer data for:

• Service delivery and project management
• Customer support and maintenance
• Marketing communications (with consent)
• Business development and improvement
• Legal and regulatory compliance

In case of disputes:

• First attempt resolution through direct negotiation
• Mediation through recognized industry bodies
• Arbitration under Nigerian Arbitration laws
• Jurisdiction: Nigerian courts in Rivers State
• Governing law: Laws of the Federal Republic of Nigeria

HakunaSolar is not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters and extreme weather
• Government actions and regulatory changes
• Supply chain disruptions
• Labor strikes and civil unrest
• Pandemic or health emergencies
• Acts of terrorism or war

HakunaSolar reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

For significant changes affecting existing contracts, we will provide 30 days written notice to affected customers.

For questions about these Terms of Service, please contact us: